Come to us for loan solutions that fit your budget and flexible payment arrangements to rebuild your credit. Your credit score is key to leading the lifestyle you want, so let us help you build and maintain it.
We’ll work with you to take into account critical pay dates that are submitted to rating agencies like Equifax, so that you can continue to build your positive credit history.
And if you’re ever faced with a situation that makes a loan payment a challenge, contact us as soon as possible. The sooner you contact us the more we can do to help.
Steps to rebuild your credit score
Make sure your minimum payment is made on time every time.
If you know a payment will be late call us in advance — the sooner we know the better we’ll be able to help.
Make arrangements to catch up if you get behind. If you call us it’s easier for us to help.
Avoid late payment notices on your credit score. All lenders, including Source One Financial, report to credit rating agencies like Equifax.
We help our customers rebuild their score and re-establish healthy credit and we can help you too.
Need a car, some things to consider
Ownership, or lease
Options to trade in or payout
Monthly credit reporting
Source One Easy Income
Income verification made easy
Don’t forget to shop for insurance
Customers sometimes forget to factor in the cost of insurance when they get an auto loan. Insurance is an important component of your total costs and should be considered. Don’t forget this critical piece.
Keep your insurance up-to-date
All auto loans require proof of insurance. This includes proof of named insured and minimum deductibles and coverages. Your loan documents will outline the requirements.
Insurance policies must renew every year and all lenders, including Source One Financial, require updated proof of insurance each year. Some insurance companies proactively send us this information however customers cannot rely on this.
Every year, you need to make sure this information is updated with us.
Send us your updates by email email@example.com with:
• full name (first, middle, last)
• telephone number
• loan number
• scanned copy or photo of your insurance policy details (see Step 1 and 2)
Gather the required policy documents, including:
- insurance company name
- policy number
- coverage limit
- expiration dates
- policy holders’ names
As per the contract Source One Financial must be named as the lien holders and maintain full coverage for the duration of the loan with Source One Financial.
We’re sorry for any inconvenience but a temporary liability slip or pink insurance slip is not an acceptable form of updating the insurance policy.
Email a scanned copy or photo of your vehicle insurance policy information to firstname.lastname@example.org
Please include your full name(s) on the vehicle loan. Different provinces require different insurance documents.
Frequently Asked Questions
Here are some frequently asked questions and answers to help you.
Can I change my payment due date or payment frequency on my car loan payment?
Yes, you can. We allow you to change the due date and payment frequency on your loan. You must provide us with a minimum advance notice of two business banking days by 3 pm EST. Certain rules apply. Please contact our customer service team at 1.877.564.8582 x300 to learn more or email
Can I delay my payment temporarily? Can I defer payment or extend the time to pay the loan?
Yes, you can. To do so your loan must be current and the duration of the delay is limited. Please contact our customer service team at 1.877.564.8582 x321 to learn more or email email@example.com
What if I can no longer afford my payments?
Please contact our office because we may have options to further assist you. Please contact our customer service team at 1.877.564.8582 x321 to learn more or email firstname.lastname@example.org
Can I make extra payments toward my loan?
Yes, you can. To learn more or to make a payment, contact our customer service team at 1.877.564.8582 x300 to learn more or email email@example.com
Can I pay out my loan before the end of the term?
Yes, you can. Please contact our customer service team to confirm the amount which may include an early buyout fee. Contact our customer service team at 1.877.564.8582 x300 or email firstname.lastname@example.org to learn more.
My contact information has changed. What do I need to do?
To update your account with us please contact our customer service team at 1.877.564.8582 x300 or email email@example.com
What should I do if I have changed bank accounts or closed my old account?
Please send a void cheque or pre-authorized debit form to firstname.lastname@example.org. Please note that banking details cannot be accepted over the phone.
Does Source One Financial report to the credit bureaus?
Yes, like all lenders, we report to Equifax on a monthly basis, which can help our customers rebuild their credit. It pays to keep your account current at all times.
What if I have an accident?
You must contact your insurance company immediately and also contact our customer service team at 1.877.564.8582 x300 or email email@example.com.
Is full insurance coverage required?
Can I add/remove someone on my loan as a co-applicant or to discuss my account?
How can I find out how much is left owing on my loan?
Please contact our customer service team at 1.877.564.8582 x321 or email firstname.lastname@example.org
Where do I send cheques via mail?
Our mailing address is 940 Sheldon Court, Burlington, ON, L7L 5K6. Please allow 10 business days for processing once cheque received.
What if I move during the term of my loan?
No problem, just email customer service email@example.com with your new address. If you move out of province or country there are other documents that must be updated so please contact us as soon as possible.
What happens if I miss a payment?
If you know you missed a payment please contact customer service as soon as possible to make arrangements to catch up. You can make a credit card payment or send an e-transfer and save the convenience fees. We can always help if the missed payment is recent.